Love it or loathe it, no modern business could survive without email. Like PowerPoint it’s a wonderful innovation…if used and not abused. So, how can we make the most of email? How can our mail stand out from the hundreds in our counterpart’s inbox? What do we do with angry or rude communication? What are the “rules”? All these questions, and many more get discussed and answered, in our practical workshop that also covers:

• Understanding the benefits and limitations of email
• Structuring emails to achieve clarity and action
• Dealing with conflict or evasiveness in writing
• Developing a persuasive style and structure – writing for your reader
• Building a relationship and getting results
• Breaking out of the “cc” cycle and other bad habits