Creating a Constructive Communication Culture for Global Internal Audit

UPDATE:

This project led to an ongoing consultancy and training relationship that is now in its fourth year.  Formal and informal consultancy is given to the senior leadership team, with bespoke Leadership, Project Management and Communications skills training provided globally.

The project lasted over a year, from consultation and development to the roll out of training to every one of the 350 employees worldwide, from administrative support to senior managers and partners. Training was delivered in small groups of 6 to 8 in London, Zurich, Frankfurt, New York, Singapore, Hong Kong and Tokyo.

The brief was to develop a program that would bring all employees onto “the same page” and would give them a wider range of tools to communicate more effectively, both internally and also with their clients. To this end, middle managers and above attended a one-day Presentation Skills Course and all employees attended a two day Communications Skills Workshop. This covered:

• Developing key communications skills: preparation, questioning, listening, persuading
• Making meetings and group decision-making more productive
• Preparing for and running global conference calls more effectively
• Developing relationships and resolving conflict constructively
• Using email more judiciously and persuasively
• Understanding how cultural differences affect global teams and relationships